New Cordell Vacations from $530

the tv & programming was very confusing, felt like you had to pay just to watch television

The check-in experience was flawless. The grounds were clean and well maintained. The rooms were clean and modern. The water park and outdoor lagoon were awesome gave us plenty to do. Had some great dining options right on site. Overall an excellent experience. We are a family of 4 with 2 boys ,10 and 7.

Very good houskeeping stayed for 6 days cant complain at all

It was fine, not for the price per night, and there is basically no check in desk. The desk apparently closes at 10 which is odd seeing as their restaurant is open until 10:30 and still seats people so why no one would be at the hotel for late check in is very odd. We left at 9am the day and the front desk was STILL not open which is again odd seeing as their restaurant opens at 8am. They make you do all these forms to check in…and then nothing we didn’t get a confirmation email on how to check in or one for checking out I just got a text each time telling me thank you for checking in or out, but never information on how to actually do that. The number is very hard to get through to check in, you have to basically spam #2 when that guy starts talking during the main menu and you get someone from their neighboring facilities to help(that lady was absolutely wonderful). The whole process was insanity and for almost 200 a night they can have someone helping you to check in and out AND for all other things needed(like the fact there was no coffee or sugar in the room). I would rather have spent the night at any place next door, for the same amount of money, and gotten a way better experience.

I dont have anything negative to say. Everything was great. The staff was so nice and pleasant and friendly. We had a great time there. The hotel is beautiful.